(New) SiteGround Email Marketing tool to boost your business growth
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Since day one, SiteGround has been all about helping our customers create high-performing websites to achieve their goals. We’ve been in your corner, listening to your feedback and constantly improving our hosting services to give you lightning-fast loading times, rock-solid security, and a seamless user experience.
But here’s the thing: while absolutely essential, having a website is only the beginning of your online success journey. The full potential of your site lies in the ability to connect and engage with your audience. To help you achieve that, we’re excited to introduce the new SiteGround Email Marketing tool. Designed with simplicity and efficiency in mind, this powerful addition to our suite of services will help you talk directly to your audience, driving growth and success for your business.
The growth potential of email marketing
Email marketing delivers remarkable results for professionals and businesses of all shapes and sizes. It’s a proven and direct way to effectively reach your audience, build credibility, increase brand recognition, improve sales, and boost website traffic, to name a few. Take it from us; we’ve been using email marketing forever and have seen its tremendous effect first hand. It has stood the test of time and emerged as the most reliable form of online communication, surpassing even social media in effectiveness.
Affordable, yet super effective
Email marketing has proven to be a powerful and budget-friendly tool for driving sales and revenue. Let’s talk numbers. Litmus, one of the most widely-used email testing tools, reports that the average return on investment (ROI) for email marketing is a staggering 4,200%. With minimum upfront investment, you can reach a large audience and enjoy amazing results. All you need is your content and a powerful, yet easy email marketing tool – like the SiteGround Email Marketing.
Direct channel to your leads and clients
When it comes to reaching your target audience, email marketing takes the lead. To paint you the picture, 90% of emails land directly in the intended recipients’ inboxes. In contrast, a mere 2% of Facebook followers are likely to see your post in their feed, according to a Forrester research. Email paves a direct line of communication with the people who genuinely want to hear from you, resulting in better conversion rates than other marketing channels.
A perfect fit for any project
Email marketing may seem hard, but we promise – it’s easier than you think. You don’t have to be a pro in content creation – you just need to know your goals and that’s what you’re already great at! Planning to share news about a new product with your customers, drum up some buzz with a special deal, or send out a roundup of your best blog posts? Email marketing is one of the most effective tools to use. It’s a great fit for any project and makes connecting with your audience a breeze.
SiteGround Email Marketing – built for your success
The SiteGround email marketing tool is designed to be incredibly user-friendly, so even beginners can create and send professional emails with ease. The tool is available out-of-the box and integrated in the SiteGround Client Area so that SiteGround clients can seamlessly manage their website and email campaigns all in one place. This means less time spent juggling multiple platforms and more time focusing on what truly matters: growing your business.
Let’s take a closer look at what the SiteGround Email Marketing tool has to offer.
Easy builder to create stunning emails
Easily create professional emails with our intuitive builder. Choose from our best layouts or start from scratch, add your content, and make it yours. Plus, our built-in responsiveness ensures your emails look great on any device, from desktops to smartphones and tablets.
Campaign management built to drive growth
SiteGround Email Marketing makes managing email campaigns easy and efficient. Create campaigns with a click and use our intuitive email builder to craft the perfect message. Choose between reaching all your subscribers or targeting specific audience with customized Groups and add a personal touch with dynamic content variables. Preview and test your campaign before sending it to ensure everything works perfectly.
(NEW) Lead Generation plugin for WordPress to build and grow your email list
Want to grow your email list? Meet our Lead Generation plugin for WordPress, a new feature of our Email Marketing tool, designed to help you create and add sign-up forms to your website easily. With just a few clicks, you can integrate the plugin with your SiteGround Email Marketing account and watch as new subscribers grow your list. The best part? Every new sign-up will be automatically added to your contacts as a ‘Subscriber.’
Contact lists for optimized targeting
Effortlessly import subscribers with CSV files and create interest groups for targeted messaging. Have complete control over individual profiles and maintain GDPR compliance. On top, our system automatically suppresses hard bounce email addresses to keep your list healthy and improve open and click rates.
Built-in analytics to improve conversions
Understand your campaign’s effectiveness and boost your results through our built-in analytics. Gain insight into important metrics such as open rate, click rate, bounce rate, interactions, and more to determine the most effective approach for your audience and increase conversions.
Start today and experience the power of email marketing
Don’t miss out on the chance to boost your online success with SiteGround Email Marketing. Log in to your Client Area -> Marketplace -> Email Marketing and get advantage of a special introductory offer and test the tool’s incredible potential firsthand. It’s time to unlock the full potential of your online presence and achieve the growth you’ve been dreaming of.
Comments ( 95 )
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Daniel Follonier
Question: the email that are sending is with our domain or with siteground domain? can you show us a example?
Gabriela Andonova Siteground Team
Thank you for the question, Daniel! The email campaigns are exclusively sent from your authenticated domain name (the one for which you have activated the service). During the configuration of your campaign details, you have the flexibility to select the email address from which the campaign will be sent. For example, if your domain is yourdomain.com, you can specify a preferred prefix in the "From Address" field, such as sales @yourdomain.com. Check out this step-by-step tutorial on the service and setup process for more detailed information.
Brandon
If our domain is not on SiteGround and is with another registrar can we still do this?
Gabriela Andonova Siteground Team
Absolutely, Brandon! You are more than welcome to take advantage of our special Black Friday Deal for Email Marketing Service, even if your domain is registered with another registrar. The only requirement would be to have the domain pointed to your SiteGround account name servers first. If you need any assistance with this process, please don't hesitate to contact our support team directly. They will be more than happy to guide you through the necessary steps
Arun
Hi, Is this service available for non-siteground users? What if I don't have any service on Siteground, can I still use email marketing service?
Gabriela Andonova Siteground Team
Hi Arun! Thank you for your interest in our Email Marketing tool. Currently, the service is exclusively available to SiteGround users. However, we have exciting plans in the pipeline to expand and bring it to a wider audience in the future. Be sure to stay connected with us through our website and blog as we'll be announcing the updates there!
Suzanne
It does seem quite expensive for new websites, compared to services like MailerLite where it's free for up to 1,000 subscribers. Yet it doesn't have the functionality of ConvertKit... I can't see the pricing above 500 subscribers.
Gabriela Andonova Siteground Team
Thank you for your feedback about our Email Marketing service's pricing and functionality. The current promotional offer includes a free monthly trial for the 500 Contacts tier. Once the trial period ends, users will have the option to upgrade their preferences based on their needs. Additionally, with an annual subscription, you can benefit from a discount. We apologize for the inconvenience of not being able to see pricing above 500 subscribers before activating the trial. We are working to address this promptly. Your patience is highly appreciated in the meantime. Update: The pricing question has been addressed, and users can now see the service price list on both sales and order pages.
Nathalie
HI! I'm trying to see the pricing of that new tool. Can you give me the link to the pricing page?
Gabriela Andonova Siteground Team
Hi there! You can find the pricing details for our Email Marketing tool on the order page in your Client Area - > Marketplace. The current promotional offer includes a free monthly trial, and once the trial is over, the price for the 500 contacts tier will be $11.99 per month, billed monthly. You're welcome to reach out to our team if you have any further questions.
Brenda Hiatt
Does this email client allow for automations such as an automatic welcome email when someone subscribes, then followup emails based on the subscriber's activity?
Gabriela Andonova Siteground Team
Hello Brenda! As of now, our Email Marketing tool doesn't offer automation features like welcome emails or follow-up emails based on subscriber activity. But we'll take your suggestions into account as we continue to enhance and expand the functionalities of the tool. You can check out these tutorials for more information about it. Feel free to take advantage of the free trial to test it yourself.
Ilari Arovuo
Two questions: 1) When can we expect automations, like welcome email, and simple sequence, like send 5 predefined emails at 1 week interval? 2) Is there a campaign scheduling option? Like setting campaign to send automatically at set date and time? The point is, we know well in advance what needs to be sent and when, so all these could be preset into the platform, with dates, times and intervals - instead of people needing to login at specific time to send certain emails. We are an Agency and most of our clients need both above, without those features, we cannot utilize the platform.
Lina Asenova Siteground Team
Hey there, Ilari. Thank you for your questions, happy to answer! Regarding automations such as welcome emails and sequences, we are happy to inform you that a part of our team is already actively working on implementing these features, and you can expect them to be rolled out later this year. As for campaign scheduling, yes, SiteGround Email Marketing does offer this option. You can easily set your campaigns to send automatically at specific dates and times. For detailed instructions, please refer to our guide: https://my.siteground.com/support/kb/scheduled-campaigns-sending/. We understand the importance of having these features for your agency and your clients, and we are committed to constantly improving and providing all the necessary tools for exceptional email marketing campaigns. If you have additional questions or need further assistance, please feel free to reach out directly to our support team. They would be happy to help!
Tim
hello; is there already a status how far the implementation runs that welcome mails and follow-up mails are possible. I had actually expected that it was already intregiret and only realized after purchase that it is not possible and I need this functi
Lina Asenova Siteground Team
Hey there, automations such as welcome emails and follow-up sequences are features that many of our customers have requested. As mentioned in our previous response, our team is actively working on implementing them. Unfortunately, we can’t provide an exact ETA at the moment, but we will make sure to notify our clients as soon as the update is rolled out. In the meantime, your patience and understanding are highly appreciated.
Robert A Burr
why is there no level beyond 500 email members?
Gabriela Andonova Siteground Team
Thanks for the question, Robert! The current promotional offer for our Email Marketing service includes a free monthly trial for the 500 Contacts tier. After the promotion period ends, users can upgrade their plans to accommodate a higher number of email recipients. Up to 10,000 unique recipients are allowed with the highest tier right now. Make sure to take advantage of the trial to test the service. We'd love to hear what you think.
Michelle
Does this tool have the capability of setting up a series of emails set to be delivered at intervals of my choosing? Are there limits on how many of these I can have set up at one time? Does it allow me to set up campaigns that send different emails in a sequence, for example, if someone buys a product or doesn't? so if I am doing an email sequence trying to get someone to buy a product, can the series move to a thank you or potential upsell to the people who buy the product and a different message for the people in that same campaign who don't buy? Can those campaigns then be segmented into sub groups?
Gabriela Andonova Siteground Team
Thank you for your questions, Michelle! In the Email Marketing tool, you can create multiple campaigns and send them manually at intervals of your choosing. There is no limit to the number of campaigns you can create. Additionally, you can assign labels to your contact list and organize them into groups, allowing you to send specific emails to different groups as needed. While automation and scheduling features are not currently available, we have an exciting lineup of updates in the pipeline. Stay tuned for future enhancements to our Email Marketing tool!
Kylie
Is it possible to set up automations? IE a series of drip emails that send at staggered intervals when a new subscriber signs up? Also I note the reference to importing via CSV but is it also possible to have users sign up on my website and be automatically added to the mailing list or do they all need to be imported?
Gabriela Andonova Siteground Team
Update: Thank you for your interest, Kylie! With our newly-launched Lead Generation Plugin for WordPress, you don't need to worry about manual imports – users can sign up on your website and will be automatically added to your mailing list as a "Subscriber". Read more about the improvements in our new blog post. You can also check out our knowledge base for more info.
Dinesh
Hi Gabriela, I couldn't find pricing information for the various tiers for this email marketing tool. For example, if we would like to send to about 5,000 email subscribers how much would it cost. Likewise, if we were to grow that base, what would the tiered pricing look like? Is there a table that provides that information? Thank you so much.
Gabriela Andonova Siteground Team
Hello Dinesh! Thank you for your inquiry, and I apologize for any inconvenience. Currently, we're running a free trial promo which is why only the default option is visible. After the free monthly trial is activated, you can see all the upgrade options and associated prices. The highest tier available at the moment allows for 10 000 recipients. I'd also like to note that we are actively working on making this information for the various tiers more accessible. Thank you for your patience, and we appreciate your interest in our service! Update: The pricing question has been addressed, and users can now see the service price list on both sales and order pages.
Carmine
Team, I quickly looked at the service but could only find a free trial. You want us to sign up and then you tell us the price?
Gabriela Andonova Siteground Team
I appreciate you bringing this to our attention, Carmine. We're sorry if there was any confusion. We're working on this and we'll make sure you have all the info you need to make an informed decision. Thanks for your patience. Update: The pricing question has been addressed, and users can now see the service price list on both sales and order pages.
Suzanne
Hello! This is great news. Will we be able to save a campaign email layout as a template? How many templates can we create? Is it possible to schedule ahead our email campaigns?
Gabriela Andonova Siteground Team
It's great to hear you like our new tool, Suzanne! When you start designing your campaign, you can choose from one of the included layouts or start from scratch. All layouts can be duplicated for future campaigns as many times as you need to. The scheduling feature isn't available yet, but it's coming soon. You can find out more about the new tool here.
Burton Langille
Is it possible to build email funnels with smart variables?
Gabriela Andonova Siteground Team
Hi Burton! With our Email Marketing tool, you can definitely use variables in your email building. Further customization options will also be available soon. Feel free to explore this tutorial for step-by-step instructions.
Sam Taylor
Will this interface directly with Hubspot? Or do you have to manually import your lists?
Gabriela Andonova Siteground Team
Hi there, Sam! Integration between Hubspot and our Email Marketing service is not available but we appreciate the suggestion and will consider it. Be sure to activate a 1-month free trial of the service and test it out firsthand! You can find more information about the Email Marketing tool here.
Ash
Are there different tiers available? I'm just starting out and can't afford an additional £10 on top of my hosting and domains. I was about to sign up with a big name service that is free while your list is still under 300 subscribers -- but of course, I'd rather do this with you.
Gabriela Andonova Siteground Team
Thank you for your interest in our new service, Ash! There's a free trial for the 500 Contacts tier of our Email Marketing tool right now. After the promotion ends, users can upgrade their plans to accommodate more email recipients. Currently, the highest tier allows up to 10,000 unique recipients. We also offer discounts when you sign up for an annual subscription. If you have any further questions, feel free to contact us anytime!
David
Is there a free tier?
Gabriela Andonova Siteground Team
Hello David! We offer a free monthly trial for the 500 Contacts tier. During the trial period, you can explore and experience our Email Marketing service. Once the trial is over, the 500 contacts tier will cost $11.99 per month, billed monthly. If you opt for an annual subscription you can benefit from a discount. Feel free to contact our team if you have any further questions.
Mike J.
Is there a limit to the number of emails that can be sent daily?
Gabriela Andonova Siteground Team
That's a great question, Mike. While there is no daily limit to the number of emails sent, we have a monthly quota allocated to each specific plan and number of contacts. For instance, with the 500 Contacts tier, you can send up to 5000 email messages per month. If you opt for the 2000 Contacts tier, the monthly quota increases to 20,000 emails. This ensures you have sufficient flexibility in managing your email campaigns. If you have any more questions, feel free to reach out.
Imie
Ok. This all sounds good. But is there a video to show us, non-techie people, the easiest way to use it? We need the HOW, step by step. If it's easy. If not, I consider it "another shiny object" and I am trying to get rid of that syndrome :) I already have email marketing system. Moving it is another BIG tasks I don't have time with, UNLESS it is painfully simple and it make sense.
Gabriela Andonova Siteground Team
Thanks for commenting. Providing step-by-step guidance for our users is very important to us, especially when it comes to newly released services. You can learn about the features and functions of our Email Marketing tool through our knowledge-base articles and tutorials. We're also working on creating additional content, including videos and webinars, to enhance user experience. Your feedback and commitment to simplicity is appreciated. Keep an eye out for more resources and updates.
Sara
Limited to 500 contacts only? We have 23k in our current Email Marketing service (constant contact) but they have recently increased their pricing. What would SiteGround charge for that size contact list?
Gabriela Andonova Siteground Team
Hello Sara! We understand your need for a larger contact list. The free monthly trial is currently limited to the 500 Contacts tier but we offer higher tiers for larger contact lists. While our highest tier currently supports up to 10,000 contacts, we are continuously working to expand and improve our offerings. We appreciate your feedback and hope to provide options that meet your needs in the future.
Sandy
This sounds like a great feature for businesses with a contact list. But, I'm a small business without a contact list, and am wondering if you can capture email addresses from people visiting my website. With these visitors, I'd want to send out an email to them and invite them to purchase my services. Can you do that?
Gabriela Andonova Siteground Team
Update: Thank you for your interest in our Email Marketing tool, Sandy! We’ve just launched our new Lead Generation Plugin for WordPress. It is designed to help you capture email addresses from visitors to your website, even if you don't have an existing contact list. With this tool, you can engage with your website visitors, encourage them to subscribe to your email list, and invite them to explore and purchase your services. Check out this blog post for more information. I recommend activating the free monthly trial to further explore our service's functionalities. Here are some useful resources to help you get started.
Melanie
Is it HIPAA compliant?
Gabriela Andonova Siteground Team
Thank you for your question, Melanie! Currently, our hosting services, including our new Email Marketing Tool, are not HIPAA compliant. If you have any further questions, please don’t hesitate to reach out to our team directly.
Adrian
Will you be offering any discounts for non-profit organisations or charities?
Gabriela Andonova Siteground Team
Hello Adrian! We offer various discounts, including a free monthly trial for our Email Marketing service and discounts for annual subscriptions after the trial period is over. While these promotional offers apply to all SiteGround customers, we don’t have specific discounts exclusively for non-profit organizations or charities at the moment. If you have any other questions or need further assistance, feel free to reach us anytime.
Kara
Hi there, do you have a video on how to configure the domain no settings for us non technical people. My domains are hosted with another company but the DNS are pointed to ns1.SiteGround.not and ns2.SiteGround.net. And do i understand the pricing correctly, I’ll be charged $11.99 per month per domain name? Or is it $11.99 per month per server and I can use any/all of the domain names on my server?
Gabriela Andonova Siteground Team
Thank you for your comment and interest in our Email Marketing Tool. When your domain uses our name servers, authentication is completely automated. You just need to open the Email Marketing tool, select your domain from the drop-down menu, and click "Proceed." Once authentication is successfully completed, you will get a confirmation email. Check out this tutorial with the steps you can follow. Regarding your second question, the Email Marketing service is domain-dependent, so you need to activate it separately for each domain you wish to use. The pricing, therefore, is $11.99/month for the 500 contacts-tier plan per domain. Feel free to contact our support team directly if you need any help.
RJ
Is there a white-label version for our clients to use?
Gabriela Andonova Siteground Team
Thank you for the question, RJ. Currently, the service can be activated and managed via the main Client Area accessible by the admin user/account owner. We appreciate your suggestion though and will consider it for future updates.
Karl
What if I have an immediate need to send more emails out than the initial trial amount of 500 and even more than the 10,000 current limit. I currently use Sendgrid for emails and have over 50,000 emails that I can send in one month by my plan amount. If I exceed that amount I am billed at a higher tier if my use above 50K emails is a one time sending or I can upgrade to a higher email send amount plan. 10,000 might seem like a lot. But a business that is marketing a product and/or an event can easily exceed 10,000. For my annual event I can send out 20,000+ in one sending. For an upcoming event I am planning and organizing I will be sending out over 40,000. I like your template concept but your initial trial of 500 for the first month would prevent my engaging at this time simply because I will be sending out close to 20,000 in my first sending. Please have your sales team contact me. Thanks, rgds Karl
Gabriela Andonova Siteground Team
Thank you for sharing your feedback, Karl. With our Email Marketing service, we offer different contact tiers to accommodate each user's unique needs. We’ve introduced a free trial option with our basic tier plan to allow our clients to explore the service and become acquainted with its features. Users can easily upgrade to the desired plan if they need more contacts than the free trial offers. Currently, our highest tier plan is suitable for 10,000 contacts. In that regard, rest assured we're always working on expanding the new tool's features and capabilities, and we'll definitely consider your input for future updates. If you have any further questions or comments about the service, feel free to contact our sales team via live chat at any convenient for you time.
Avadhut
Hi, I want to purchase the plans and need to communicate with someone. I could'nt see any email/chat box on your site for new customers. How to contact? Thanks.
Gabriela Andonova Siteground Team
Thank you for your interest in our services, Avadhut. You can directly connect with our sales team through our 24/7 live chat by clicking on this link. They will be happy to assist you with your purchase.
Peter Robinson
Have you a email address
Gabriela Andonova Siteground Team
Thank you for reaching out, Peter. If you have any questions about our services or need to speak with our team, please feel free to use our 24/7 live chat. We're here to assist you.
Shaolin Arts
This is a +1 for Hubspot integration
Lana
Hi, is this one email list per website, or can you have multiple email lists for several websites under one list? I'm currently using Aweber and it houses all my email lists for several of my websites, so I wanted to check before I think about moving across to siteground
Ivan Naidenov Siteground Team
Hello Lana and thank you for the question. Once you purchase the Email Marketing tool you'll be able to get into its backend and configure Groups. The Groups are designed to aid you in categorizing your subscribers based on different criteria which will fit your purpose. More info can be found here: https://my.siteground.com/support/kb/what-are-groups/ . If you have other questions - reach us via the Help Center in your Client Area, our team will be able to assist. All the best!
Kristine Smith
I checked out the pricing tiers and saw a banner at the top of the page that the email service was not available in my US state. When will the roll-out be completed?
Ivan Naidenov Siteground Team
Thank you for the question and for the interest in the Email Marketing! Right now the tool is available in almost all states. There are some matters that need ironing out and as much as we want - we can't share an exact date. We can see there is a demand and we're doing everything needed so all people interested in trying out the Email Marketing feeature can do so. Regards - the SiteGround Team.
eric
Hi. SiteGround seems to have followed the pricing model used by most mailing services: X mailing members per month, with frequent mailings per month. Under this model, I might have 500 members and email them 3 or 4 times a month, for $11.99. Our need is different. We don't have a sales funnel that requires frequent mailings. Instead, we update existing members with non-commercial information and service updates. We will potentially have many thousands of members, but need to mail them infrequently, perhaps only 3 times a year. The SiteGround pricing model ends up being very expensive that way. We're currently signed on with a service that charges per mail sent, regardless of the number of members. There's a generous free tier. It would be great to consolidate services with SiteGround. After all, in the years we've been with you, your support team in Plovdiv, Stara Zagora and Sofia are the very best I've experienced from any digital vendor. But we need "per mail sent" pricing to make the service affordable.
Gabriela Andonova Siteground Team
Thank you for your feedback, Eric. We appreciate your long-standing trust in SiteGround and your positive experience with our support teams. Your request for a "per mail sent" pricing model is also appreciated, and we are grateful for your input. We're constantly improving and enhancing our services to meet our customers' diverse needs. And we'll keep your suggestion in mind for future updates. Thanks again!
Linda F.
Hello friends. My organization is currently using Mail Chimp in a fairly basic way for our periodic newsletters. Can your new service import a few hundred Mail Chimp records for the demo period? I presume I can export my MC contacts as a .csv file and then import them to your service?
Gabriela Andonova Siteground Team
Hello there! Absolutely, you can easily import your Mail Chimp contacts into our Email Marketing tool using the CSV file option. Here's a helpful guide outlining the steps. Feel free to give it a try during your trial period!
Alexander
Hi Gabriela, if to send hundreds of emails to target audience at one time, will my domain name emails be screened as junks soon after?
Gabriela Andonova Siteground Team
Hi Alexander, thank you for the question. To ensure optimal campaign success, it's important to consider our platform's performance metrics when sending out a large number of emails. We have specific performance requirements for our Email Marketing service, like bounce rate, marked as spam rate, and unsubscribe rate. To improve email deliverability, I'd recommend checking out this article we've prepared on the topic.
Valerie Darlington
Will enrolling in this email system teach me how to build a list? I am new at this. Thank you.
Gabriela Andonova Siteground Team
Hey Valerie, thanks for the question! Our Email Marketing Tool is designed to be intuitive and user-friendly. We’ve created tutorials and guides that will guide you through the different menus and features smoothly. And our brand new Lead Generation Plugin for WordPress will definitely help your visitors engage and subscribe to your email list. Of course, our team is always just a few clicks away and ready to assist you, too. Don’t hesitate to reach out if you have any questions or need help.
Joe
Is it possible to get a listing of the different pricing options for the email program? Do you have webpage discussing the costs?
Gabriela Andonova Siteground Team
Certainly! Thank you for your interest, Joe. You can find detailed information about the different pricing options and tiers in your Client Area. Simply navigate to the Services menu and select the Email Marketing tab. There, you'll find a comprehensive listing of our pricing options. If you have further questions or need additional assistance understanding the pricing or any aspect of our services, please don't hesitate to reach out to our team.
Georgi
Hi, do you have/plan to have some sort of wizard, that will allow an un-experienced user to quickly send emails to recipients (not necessarily added to a list within your system). The scenario which I want to cover is a user on a reception desks ask a customer if he wants to leave us a review. If customer agrees, the user takes/copy from another system an email address and name, enters it into this form (a pre-defined template is already selected) and clicks Send.
Gabriela Andonova Siteground Team
Hi Georgi. Our Email Marketing Tool is crafted to be user-friendly and intuitive. We’ve ensured that creating and sending emails is a seamless process. You can easily customize your campaigns using pre-defined templates and modify text to suit your needs, making scenarios like asking for reviews smooth and efficient. We’ve prepared guides to help you navigate through the process. If I understand your inquiry correctly, you may be referring to transactional emails. While our tool’s primary purpose is to facilitate sending email campaigns, we recommend taking advantage of our free trial to explore its features hands-on. Should you require any assistance, our team is just a few clicks away, always ready to support you!
Hendrik Graulus
Great tool but it has a lot of missing features. Is there a place where we can suggest improvements and new feature requests? For the price you are charging for this tool, I would expect more functionality!
Gabriela Andonova Siteground Team
Hey Hendrik, thanks for sharing your thoughts on our Email Marketing tool. We're always working on updates and enhancements to ensure our services meet users' needs. Here's just a small portion of the features we've been working on - an increased number of contacts, an AI generator, scheduling capabilities, and there are many more exciting features in the pipeline. We'd love to hear your ideas for improvements! Feel free to drop your suggestions directly via the Email Marketing Tool in your account, by clicking on the "Share your Feedback" button you'll see on the left-hand side. We're all about giving you the best bang for your buck.
Georg
Hi, a useful Tool. When will double-opt-in be available?
Gabriela Andonova Siteground Team
Hi Georg! We appreciate your interest in the double-opt-in feature. While we currently don't have a specific timeline for its implementation, we're actively working on enhancing our SiteGround Email Marketing tool based on user feedback. We'll communicate any updates or new features through our blog, so stay tuned!
Edward
Interesting new service, worth checking out for my clients. Though there are questions. I don't really understand the rigidity of this pricing model, especially for low-volume or infrequent senders. Why should someone with 30,000 contacts who only send one mailing a month have pay $246 a month? Do you have any kind of pay-as-you go credit system, such as the one Mailchimp has? Also, your pricing page is still unclear. One month is $246.99, but if I pay for a year I get 16% off, so it works out to $49.40 a month. The math doesn't add up here. Isn't $49.40 an 80% discount from $246.99? It would also be great if the page (my.siteground.com/marketplace/free-emailmarketing) contained a more detailed list of features. I should not have to sign up for a free trial to find out what the basic features are, like A/B testing, contact tagging, etc. I really like Siteground generally, and always try to steer my clients to choose it for hosting, but if there's one area that it consistently underperforms, it's detail in documentation.
Gabriela Andonova Siteground Team
Hi Edward! Thanks for your interest in our Email Marketing service and for taking the time to share your feedback. We appreciate your questions and concerns, and I’d like to provide some clarity. Regarding the pricing model, we understand that every business has unique needs. While our current pricing is based on the number of contacts, we are always open to feedback and exploring new ways to provide value to our customers. Your suggestion of a pay-as-you-go credit system is certainly worth considering, and we will take it into account as we continue to refine our offerings. In terms of the features listed on our page, we completely agree with you. Transparency is key to building trust with our customers. We have created an Email Marketing knowledge base with a bunch of helpful tutorials and we are constantly working on improving and enriching our documentation as we enhance the service to provide a more comprehensive overview of all features. You are also welcome to check out our Email Marketing webinar for more information on how to use the tool. Regarding the pricing confusion, with our current promo, you can get our Email Marketing service for 80% off on an annual basis. If you select the 30,000 contacts tier, the total payment for 12 months with the 80% discount would be $592.78 (making the monthly breakdown $49.40). Please feel free to contact our team directly if you have any additional questions regarding the service, they are available and ready to help 24/7.
Lamont
Hi ! Do I have to change my email adresses once subscribing, or can I keep working with Gmail? How much of the information will be available on both platforms and what will be exclusive to SiteGround? Thank you!
Gabriela Andonova Siteground Team
Hey there, it's great to hear from you! We appreciate your interest in our Email Marketing tool! This service is indeed a perk for our existing SiteGround customers. If you're using a Gmail address as the admin email for your SiteGround account, rest assured it will stay unchanged. You have the flexibility to choose a preferred domain for your Email Marketing service and select the custom domain email address from which you'd like to send out your campaigns. Your SiteGround account's admin email will remain confidential, and only the chosen email address for your campaigns will be visible to your contacts. For guidance on what business information to include in your email marketing campaigns, please refer to this article. It's a helpful resource to ensure you're inputting the right details for maximum impact. Should you have any more questions or require further assistance, our team is ready to help you around the clock through our 24/7 live chat.
Brandon
Hello. Does your service include domain warming? For example, more robust email services for new domains will limit the total number of email per day and the total number of emails sent to a particular domain and will slowly increase the limits over time.
Ivan Naidenov Siteground Team
Hello Brandon, thank you for the insightful question! So, how does Email Marketing achieve maximum deliverability? There are a few of things we do. First - we'll authenticate the domain you're using for sending to bring credibility to your campaign so that the recipients can tell the emails are coming from a genuine entity. This happens by adding DKIM and SPF records to the DNS Zone of your domain. Another thing we do, relevant to the question at hand - we divide email campaigns into batches of 500. Let's say you're sending a campaign to 1000 recipients. After the first 500 are sent there will be a delay of a few hours to allow the remote servers to provide feedback about the campaign, including information on bounces, unsubscribes, and reports of spam. After that delay, the remaining batches are sent one by one without that delay. Hope this helps!
Tanya
Can you create different lead capture forms to embed on different pages of a website with different categorizations? Or is it one form across all site pages?
Ivan Naidenov Siteground Team
Yes, it is possible to create different lead capture forms to embed on different pages of your website with different categorizations. Using the Email Marketing plugin for WordPress, you can create multiple sign-up forms and assign different contact groups to each form. This allows you to categorize your contacts based on the form they signed up through. More info: https://eu.siteground.com/kb/create-custom-sign-up-form/. If needed - reach us from the Help Center so we can assist further. Wishing you a wonderful day ahead!
Tanya
Does the campaign scheduler use a "best times for audience" based on activity or location? Or does it provide a trickle-out cycle? Or is this one select send time for the entire audience? I worry, since this is delivered on my domain, that if I had a large audience, there may be spam triggers that could harm my domain authority and trust.
Ivan Naidenov Siteground Team
Hello Tanya, excellent question! So, how do we avoid the spam folder and how do we keep your domain's authority? Each domain name used in the marketing campaign will undergo a DKIM/ SPF verification process. We also break up campaigns exceeding 500 recipients into batches of 500. After the initial 500 are sent, there will be a delay of a few hours which allows for the remote servers to supply feedback for the campaign including bounces, unsubscribe rates, and spam reports. If everything is ok – the rest of the emails will be sent. How about scheduling campaigns? We'd suggest our article here as there is a lot of info to fit into one comment: https://eu.siteground.com/kb/scheduled-campaigns-sending/ . In short - you can pick the date and time. For more info - reach us from the Help Center, our team would love to clarify further.
Fahad
hello. im from kuwait. i can't complete signup because my country not available this message i get. ERROR! SiteGround services are not available in the selected country. if i chose uk it ok>? please help
Lina Asenova Siteground Team
Hey there, Fahad, and thank you for your interest in SiteGround. We regret to inform you that, at the moment, our services are not available for new sign-ups in some regions, including Kuwait. This is mainly due to compliance with international laws and restrictions. We apologize for the incovenience and hope to be able to service you in the future.
Siarhei
Hello! My account was locked, how can i contact support?
Lina Asenova Siteground Team
Hello, we are sorry to hear about the issue you are experiencing. You can reach our support team directly without logging in through the following link: http://stgrnd.co/chat. You will be prompted to enter your name, email address, and your concern. Make sure to select "New Customer" and simply click on "Continue" — our sales team will be happy to help you further. We look forward to hearing from you!
David
Dear support team, My old email/user name is no longer available. I can't login anymore. What should I do? Pleeeease!
Lina Asenova Siteground Team
Thank you for reaching out, David. You can try logging into your account using your domain name. If you don’t remember your password, you can go through the recovery process to reset it with your phone number. Here is the link: https://login.siteground.com/recovery. If you don’t have access to either the admin email address or phone number, we recommend checking out our dedicated article that outlines the steps to recover access to your SiteGround account: www.siteground.com/kb/lost-access-account/. This guide will provide you with detailed instructions on how to proceed. Please gather all the necessary information and contact our Compliance team. They will review your case and respond accordingly. We hope this helps!
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