SiteGround Wins Google Cloud DORA Award for Culture of Performance and Innovation

We’re thrilled to announce that SiteGround has been honored with the Google Cloud DORA Award for Nurturing Team Culture of Performance and Innovation. This recognition places us alongside global leaders like GitLab, Uber, Vodafone, Virgin Media O2, and more, acknowledged by the awards for their industry excellence throughout the years. The SiteGround Google Cloud DORA Award is a testament to the hard work and dedication of our team, highlighting our efforts to continuously improve our operations, work processes, technology, and infrastructure for the benefit of our clients. 

Innovating DevOps for Performance and Growth 

The Google Cloud DORA award recognizes organizations at the forefront of advancing DevOps through DORA research. Our award demonstrates how we implement effective DevOps processes that lead to a more productive work environment, better teamwork and efficiency, and deliver top-notch performance while ensuring our clients have the best possible experience.

What Does DORA Measure?

The DevOps Research and Assessment (DORA) team developed the Four Keys project, which helps organizations like ours track important aspects of our software development. This allows us to see how well we’re doing and find ways to make our software delivery and teamwork even better, ultimately enhancing our clients’ experience with our services. 

These four key metrics are: 

• Deployment frequency
• Change fail rate
• Failed deployment recovery time
• Lead time for changes

For over a decade, DORA has validated these software delivery metrics as an effective way of measuring the outcomes of the software delivery process. Each year the DORA research team publishes a comprehensive Accelerate State of DevOps Report, collecting data through an annual, worldwide survey of professionals working in technical and adjacent roles.

This year nearly 3,000 working professionals from a variety of industries around the world participated in the survey to help form a better understanding of the factors that drive high-performing, technology-driven organizations. The DORA awards outline companies with exceptional results in the field, and SiteGround is proud to be recognized among the top-performing organizations with a DORA award!

SiteGround’s Performance on Key DevOps Metrics

According to DORA’s analysis of the state of DevOps across all 3,000 respondents in 2024, four clusters of companies emerged, based on their software-delivery performance: Elite, High, Medium, and Low.

Here is how SiteGround stacks up in each metric of our software delivery process today:

Deployment Frequency

This measures how often we update our software with new features or fixes. Frequent updates mean you’re always getting the latest improvements, product features, and fixes. 

Our current deployment rate of 6 times per day places SiteGround in the Elite group of companies – under 19% of all surveyed respondents with multiple deployments per day according to the DORA report for 2024. 

Change Failure Rate

This measures the percentage of updates that cause problems and need fixing. A lower rate means our updates are more reliable, giving you a smoother experience. Our change failure percentage of just 0.75% ranks us at the forefront in this category, with a 5% considered Elite performance.

Failed Deployment Recovery Time

If something goes wrong after a release or a change in production, this metric shows how quickly we can fix it and get everything back to normal. At SiteGround our failed deployment time is exceptional – only 8 minutes, with less than an hour considered Elite performance.

 Lead Time for Changes

This shows how quickly we can take a new idea or fix it and make it live for you to use. Faster times mean we’re responding quickly to your needs. According to the DORA report for 2024, our lead time of 8 days places us on the verge of the High performers group with up to one week lead time for a change. 

Modernizing our DevOps to Empower Millions of Websites to Succeed

Our results and recognition in the Nurturing Culture of Performance and Innovation category are rooted in the synergy of our team-empowering work ethic, effective solution-building, and proactive approach to technology, which was unleashed to its full potential after we switched our bare metal to Google Cloud infrastructure. That transition opened up the resources to improve our software development cycle, our cross-team work efficiency and quality, and more effectively track and measure the results from this targeted effort. 

Ultimately, this enabled us to rapidly expand our product portfolio, making us evolve from a leading web hosting provider into a comprehensive digital experience platform. We now offer cutting-edge products to empower clients to not only maintain high-performing websites but also build a more successful online presence – all under one roof. 

What This Means for Our Clients?

Winning the Google Cloud DORA Award is not just an honor for us, but a commitment to our clients. Here’s how our focus on the DORA principles benefits SiteGround’s clients: 

Leading the Way of Innovation

At SiteGround, we pride ourselves on being at the forefront of technological advancements in web hosting and digital solutions. Our commitment to frequent deployments means we’re constantly integrating the latest technologies and features into our platform. Our proactive approach ensures that your website is equipped with cutting-edge tools to stay competitive in a rapidly evolving digital world.

Quick Response and Agility 

Our reduced lead time for changes means we can swiftly implement your feedback and adapt to new market demands. Whether it’s a new feature you’ve been waiting for or a critical fix, our agile development processes ensure that your needs are met promptly, keeping your operations running smoothly and efficiently.

Reliability You Can Count On 

We understand that downtime can significantly impact your website. That’s why our focus on minimizing the time to restore services ensures that any disruptions are addressed quickly, with minimal impact on your operations. Our robust systems and processes are designed to provide you with a reliable service you can depend on.

Quality and Consistency

Our low change failure rate reflects our commitment to delivering high-quality updates. You can trust that our improvements and new features will enhance your experience without causing disruptions. This reliability allows you to focus on your online presence, knowing that your digital infrastructure is in safe hands.

Empowering Client Goals and Team Innovation 

At SiteGround, it’s the expertise and dedication of our technology-driven team paired with our focus to always drive our services and products forward that positions us as industry leaders. Your success is our success, and we’re committed to providing the best tools and services to help you achieve your goals. Winning the Google Cloud DORA Award underscores our technical excellence and our commitment to nurturing a company culture of performance and innovation for the benefit of our clients and our industry as a whole.