AI Translation of Chat and Ticketing Communications
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When there is an inquiry over chat or ticketing in a language different from English, we may use AI tools for translation.
How is the AI Translation use Indicated?
In the chat interface, the use of AI translation will be indicated at the beginning of the chat conversation:
In the Ticketing interface, it will be indicated on each affected response:
How can the Original Text Provided by the Support Representative be Seen?
The conversation in such cases will be shown in the client’s default language, but the client will also be able to see the original text in English.
In the chat interface you can turn off the translation and receive the replies in English through the kebab menu of the chat, using the AI translation toggle.
In the ticketing interface, you can use the Show Original button over each translated response.
Which are the tools used for translation?
We may use either ChatGPT by OpenAI or Google Translate. In either case, we use a custom model that is additionally trained by us on the terminology that is specific to our industry.
The default AI tool we use is GPT-4o.
