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I get an error that my domain is already used by another site

I get an error that my domain is already used by another site

While trying to create a new site, or change the primary domain of an existing website, you may see an error that we already have a record of a site with this domain name.

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If you see this error you may try to solve the issue by making sure the domain is NOT in use on your account in one of the following ways:

  • A parked domain name to an existing website

    Please check if the domain is not already added as parked to an existing site of yours from: Site Tools > Domain > Parked Domains. If yes, you need to first remove the parked domain name in order to use it to create a new site.

    • Delete a parked domain

  • A primary domain name for another website of yours

    Make sure to delete any existing site that is currently using the domain. This can be done from your Client Area > Websites > Kebab menu > Delete.

    • Delete website option highlighted

NOTE: If you have recently deleted the domain from our system and you still see the error, please wait for one hour before trying to use it again.

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