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How to Fix the ERR_CONNECTION_RESET Error in Chrome (10 Quick Ways)

How to Fix the ERR_CONNECTION_RESET Error in Chrome (10 Quick Ways)

ERR_CONNECTION_RESET is one of these pesky errors that can prevent you from visiting a website and ruin your online experience. But worry not – there is a solution for every error, and ERR_CONNECTION_RESET is no exception.

This article will help you understand what this error means and what triggers it. Most importantly, we’ll provide detailed solutions to fix the ERR_CONNECTION_RESET error, so read on.

If you want to jump straight to the fixes for ERR_CONNECTION_RESET, click right here.

The ERR_CONNECTION_RESET error code is also known as “NET::ERR_CONNECTION_RESET.” It typically appears in web browsers, like Google Chrome, alongside the error messageThis site can’t be reached; the connection was reset.”

It indicates that something went wrong with the connection between your browser and a website. The data transfer between your computer and the web server was interrupted, and as a result, the connection was reset. Your browser denotes the problem by displaying the ERR_CONNECTION_RESET error on the screen, as seen below.

"ERR_CONNECTION_RESET" error in Chrome

How to Fix the ERR_CONNECTION_RESET Error – 9 Common Solutions + 1 Extra Fix for Website Owners

The problems causing the ERR_CONNECTION_RESET error can originate from either the website you are visiting or your computer. Either way, the connection between the two is reset, and you should focus on eliminating the probable causes.

We will go through the fixes for the 9 most common visitor-side issues and one extra fix you can implement if you are the website owner.

Check Your Internet Connection

Your network might be experiencing issues that prevent your device from establishing a stable internet connection. As a result, you may be getting the ERR_CONNECTION_RESET error.

Try accessing the website from a different network to see if the problem persists. For instance, if you are on your office network, test with your mobile network, or vice versa.

If switching the networks resolves the issue, you can conclude that the problem comes from your original network settings. It could be a faulty LAN settings option, temporary downtime of your internet service, etc.

Clear Browser Cache

Your browser keeps cache and cookies from previous visits to speed up future sessions to a given website. However, if certain changes happen to the website, your browser might keep outdated cached content, causing connection errors.

Thus, clearing your cache and cookies might solve the problem. Follow the steps below to clear the cache and fix the ERR_CONNECTION_RESET error in Chrome.

  1. Open your browser and click on the kebab (three dots) menu.
  2. Select Clear Browsing Data.
    How to clear browsing data in Google Chrome
  3. In the following window, select the options to clear cookies, cached images, and files. Choose the period for which you want to delete the browser data from the Time range menu. Confirm with the Clear Data button.
    Options for Clear Browsing Data in Chrome
  4. Restart your browser and reaccess the site to see if the error is resolved.

You might be using software that is different from the Google Chrome browser. Although the process of deleting cached files and cookies is similar, the specific steps may differ. You can find detailed instructions in this guide on how to clear browser cache on different desktop browsers.

Read the following guides for clearing the cached site data on mobile browsers.

Reset Your Router

Routers can also keep cached network and DNS server settings that may become corrupted with time and disrupt network connections. Resetting your network device wipes any previously stored invalid settings and may fix the connection reset error.

Here is how you can generally reset all routers.

  1. Turn off your router network device.
  2. Keep it powered off for about one minute, then turn it on.
  3. Reopen the website and see if ERR_CONNECTION_RESET is gone.

Disable Your Proxy Server

Most modern internet connections rely on proxy servers, increasing your online sessions’ security and speed. However, misconfigured proxy settings or other undefined issues may block internet connections and cause the ERR_CONNECTION_RESET error.

Disable proxy server access for your internet connection to determine if it is the culprit. You can quickly access the proxy settings on your computer from Google Chrome.

  1. Open the kebab (three dots) menu and select Settings.
    Settings menu in Google Chrome
  2. Choose System > Open your computer’s proxy settings.
    Proxy server settings in the System options in Google Chrome

Your operating system will automatically open the respective internet options tab where the proxy server is managed.


If you use a Mac, you will open the Proxies section of your network’s advanced settings. You can also reach this section from System Settings (System Preferences) > Network > Details button on your active internet connection.

Details button for the Network options in System Settings on Mac

In the Proxies tab, turn off all proxy server options, and confirm the changes with the OK button.

Proxies section in the Network details on Mac


For Windows users, Google Chrome will open the Windows internet settings in Network & Internet > Proxy. Turn off the Use a proxy server option, and confirm the changes with the button Save.

Proxy options in the Network & Internet options on Windows

Disable Your VPN

Virtual Private Server (VPN) is a popular service used by millions of users and organizations every day. It provides numerous benefits in terms of online security, speed, and flexibility. Sometimes, restrictions or misconfigurations in the VPN settings can reset your connection to some websites triggering the ERR_CONNECTION_RESET error.

Disable your VPN service to check if that solves the issue. It would indicate if the VPN service is interfering with your connection. You can then contact the support team of the VPN service or replace it with an alternative.

Disable Your Antivirus Software

The antivirus software is instrumental in your device’s security. It provides threat protection from malware, viruses, etc. But in some cases, overly restrictive rules may block and reset your connection to a website.

Follow the steps below to troubleshoot your anti-virus software.

  1. Access your antivirus app settings.
  2. Temporarily disable the protection and try accessing the website again.
  3. If the site loads without the error, add an exception for the website in your firewall or antivirus software.

Disable Your Firewall Software

Like antivirus software, firewall software can block and reset connections between your computer and websites. You can find out if it is the culprit by temporarily disabling it.

  1. Open the firewall settings on your computer. On Mac, go to System Settings > Network > Firewall. To access the Windows Firewall settings, open the Windows menu > Settings > Updates & Security > Windows Security > Firewall & Network Protection.
  2. Disable the firewall or whitelist the website from the firewall settings.
    Firewall settings on Mac
  3. Try accessing the website to see if the error is gone.

Reset the TCP/IP Settings

TCP/IP is an internet protocol that enables your computer to connect to the internet. If TCP/IP is not working properly, you will have an unstable internet connection, which may lead to the ERR_CONNECTION_RESET error.

Therefore, restoring the TCP/IP default settings could fix connectivity errors.

Reset the TCP/IP settings on Mac

You can reset the TCP/IP settings on Mac by following the steps below.

  1. Open System Settings > Network.
  2. Click on the Wi-Fi icon.
    Wi-Fi options in Network settings on Mac
  3. Click on the Details button next to your active internet connection.
    Network details in System Settings on Mac
  4. In the following pop-up window, select TCP/IP.
  5. Click on the Renew DHCP Lease button.
    "Renew DHCP Lease" button in TCP/IP settings on Mac

Reset the TCP/IP Settings on Windows

For resetting the TCP/IP settings on Windows, follow these instructions.

  1. In the lower-left corner, open the Windows menu.
  2. Type cmd in the search bar.
  3. The first search result is Command Prompt. Click on its icon.
    How to open Command Prompt on Windows
  4. You will open the command line interface of Command Prompt, where you can type the commands to reset the TCP/IP settings.
    Command Prompt screen on Windows
  5. Run the following commands in sequence. Remember to type each command separately and press Enter to execute it. Then, proceed to the next one.
    netsh winsock reset
    netsh int ip reset
    ipconfig /release
    ipconfig /renew
    ipconfig /flushdns

Contact Your Internet Service Provider (ISP)

If you’ve attempted all methods so far, but the ERR_CONNECTION_RESET error persists, maybe the problem is not your computer. Firewall restrictions, forbidden ports, or temporary connectivity issues from your internet provider can also trigger the connection reset error.

Contact your ISP and let them know of the issues you are experiencing. They should be able to test the connection and check if their firewall rules are causing the Chrome error.

Contact Your Hosting Provider (Extra Tip)

A website’s server is not likely to cause the ERR_CONNECTION_RESET error. However, in rare cases, temporary server issues can reset connections to the hosted website.

On the other hand, your computer may send requests that the web server’s firewall system might deem suspicious and block your IP address.

Contact your hosting provider if your web page displays the ERR_CONNECTION_ERROR error. They will examine the connection between your IP address and the server and check the firewall logs for potential blocks.

SiteGround offers 24/7 support on multiple channels. Read this guide to learn how to contact our support.

Contact Us section in the SiteGround's Client Area

ERR_CONNECTION_RESET is caused by issues that prevent a stable connection between your browser and a website. The problem usually originates from misconfigurations in the visitor’s device or network. However, temporary connectivity issues or firewall restrictions from a website’s web server can also cause the error.

The most common problems include:

  • Network connection issues
  • Misconfigured Internet connection settings
  • Firewall or antivirus software blocking the connection
  • Corrupted browser cache or cookies
  • Incorrectly configured network settings
  • Incorrect proxy server settings or proxy settings
  • Misconfigured VPN service
  • Internet Service Provider (ISP) problems
  • Server-side problems, if the error occurs only on one website


The ERR_CONNECTION_RESET error can be a hindrance, but you can fix it with the right approach. Following the steps outlined above, you can troubleshoot and resolve the issue, whether it occurs in Google Chrome or any other browser.

Remember that if the problem is isolated to a single website, it might be an issue on the server’s end, and reaching out to the site’s support can be the best course of action. With patience and a systematic approach, you can overcome the ERR_CONNECTION_RESET error and return to smooth browsing.

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