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Master Email and SMTP troubleshooting and resolve issues with ease!
Get Your Free Guide on How to Fix Common Email and SMTP issues
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If you’re encountering the error message “The remote certificate is invalid according to the validation procedure” when attempting to send mail, it typically indicates wrong configuration of the mail client your are using or an issue with the SSL/TLS certificate used by your mail server. This error is often triggered when the mail client cannot validate the server’s certificate due to reasons such as:
This error is a security measure to prevent potential man-in-the-middle attacks, where an attacker could intercept the communication between your mail client and the server.
To resolve this issue, it is recommend to use the mail configuration settings provided in your Site Tools. These settings are specifically designed to work with your mail server and should help you avoid the certificate validation error. Here are the steps to access these settings:
In the Manual Settings tab, you’ll find the correct configuration settings for your mail client, including the server names, port numbers, and encryption methods. Make sure to update these settings in your mail client accordingly.
Remember, these settings are unique to each email account, so ensure you’re using the correct settings for the account you’re having trouble with.
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